Frequently asked questions (FAQ)
- Can I ask any question?
There are two conditions:
(a) You want to know the answer.
(b) You have tried to find an answer for at least fifteen minutes. - What do I do if I don't understand your answer?
When you ask a question, we will start a dialogue. If you are content with our answer you close the dialogue. If you are not, you ask a follow-up question we will answer, and so on. All questions you ask, along with their dialogues, are saved. You can return to them and read them any time you like. - Can I ask a question on any topic?
Absolutely! Ask for software support, hardware support, help with your math homework, how to teach algebra, how to create a blog, how to design a web page, how to program in MS Excel, ... But don't limit yourself to questions on computers, learning, and teaching. Ask about anything that's on your mind! I will do my best to help you. If I can't answer I will try to point you in the right direction.
- If I don't think the answer is good, I don't pay anything?
That is correct. If you for any reason don't think the answer is good, you don't pay anything with no questions asked. I believe you should only pay for what the answer is worth and that you are the best judge to decide its value. - Can I pay less than the amount I gave when I started the question?
If you think the answer is partly good, pay nothing or a smaller amount. It is entirely up to you. There are no questions asked. - How do I pay for a good answer?
Please visit the Cost page. - Can other users see my question?
No, they can't. Only you can see the question you post and the dialogue that follows. - Can I ask a new question before the present one is answered?
Yes. Ask as many questions as you like at any time. - I have several questions. Should I ask them all at one go or split them up?
Keep them together if they are closely related, if not split them up. - What happens to questions that are answered and that I do not reply to or close?
You are encouraged to reply to or close all questions. At our discretion we may close answered questions after four weeks. - Can I reopen a question that is closed?
Yes. Select the question and click 'Reopen question'. - How do I upload images to go with my question?
Click Browse and select an image less than 200 KB on your computer. Images with extension jpg, jpeg, gif, or bmp are allowed.
If you upload several images and one of them is empty or too big you have to select the images again. - How do I upload spreadsheets and documents?
Send an email to main@iwantyourquestion.com with the files attached. Use the question's subject as the email's subject. - How do I reduce a screenshot to less than 200 KB?
Many free image programs, like Serif Photoplus 6.0, will let you do this. Open Serif Photoplus 6.0 and click Ctrl+V to paste the screenshot into the program. Use Image Size on the Image menu to reduce its width and height. Use Export Optimizer on the File menu to save it as a jpg file. - Will the images I upload ever be deleted?
When the question is closed the images may be deleted if you haven't requested otherwise. Send requests using the Feedback page. - How many images can I upload?
Three images for each question, plus three images for each reply. - Can I type html code in my question?
You can, but it will only show up as text. - Can I permanently delete a question and all its answers?
Yes. Clicknext to the question. - I deleted a question by mistake! Can I get it back?
Send a request using the Feedback page and we will try to restore it from our backups. - How do I stop being signed up?
Go to your 'Home page' and click 'Drop me'. - Can I add to a question that has not been answered yet?
Yes. Select the question and click 'Add to question'. - How do I search for a question?
Type a word or a phrase in the search box and click the Search button. All questions with that word or phrase will be listed in the table below. Click the 'Show all' button to list all questions. - What is UTC offset?
When you sign up and when you edit your profile you can set the UCT offset. If it says 'UCT time is now 08:51am' and your time is 04:51am, then the UCT offset is -4. If your time is 10:51am the UCT offset is +2. The UCT offset is how many hours you are behind or ahead of the UCT time. - Why should I set the UTC offset?
To get times displayed in your local time. - Do I need a personal email address to use the service?
Yes. If you do not have a personal email address, you may get one for free from Gmail. - How do I log in without typing my email address and password?
Use the link
http://iwantyourquestion.com/ask_logineval.php?email=e&password=p
where 'e' is your email address and 'p' your password. Be aware that anyone using this link gets access to your account so make sure no else uses it. - Do I need to have Javascript enabled to use the service?
Yes. - Do I need to have Cookies enabled to use the service?
No. - What do I do if my question is not on this list?
Use the Feedback page so we can answer it for you.
How do I change my email address?
Send a request to main@iwantyourquestion.com from your old email address. We will send an email to your new address asking for confirmation. When we receive the confirmation from the new address we will change your registered email address. Another option is to register again, but this time with your new email address.